Return, Refund & Cancellation Policy – KalamKantha

At KalamKantha, we take pride in our handcrafted sarees and want you to love every purchase. Please read our policy carefully before initiating an exchange.

1. Exchange Eligibility
• Exchanges are accepted within 15 days of delivery.
• Exchange is applicable only on fully prepaid orders. COD (Cash on Delivery) orders are not eligible for exchange.
• Items must be:
– Unworn, unwashed, and unused
– In original condition with all tags attached
– In original packaging with invoice/proof of purchase
– Free from perfume, stains, makeup, or any alterations
– Inclusive of blouse piece (if originally provided)
• Items marked as final sale are not eligible for exchange.

2. Important Clauses for Exchange
• Prepaid orders only — exchange requests will only be accepted for orders paid in full online. COD orders are strictly not eligible.
• One exchange per order — each order is eligible for one exchange only.
• Equal or higher value exchange only — exchanges can be made for products of the same or higher value. No downgrade exchanges.
• Handcrafted variation disclaimer — minor irregularities in weave, embroidery, or print are inherent to handmade products and are not considered defects.
• Colour variation disclaimer — slight colour differences due to screen/monitor settings are not grounds for exchange.
• Drape & fit — sarees are one-size garments; draping style preferences are not eligible for exchange.
• Custom or personalised orders are not eligible for exchange under any circumstances.

3. Non-Exchangeable Items
• COD (Cash on Delivery) orders
• Worn, washed, or altered items
• Items without original tags or packaging
• Final sale or discounted items
• Custom or personalised orders
• Items with missing blouse piece or accessories

4. Exchange Process
• Contact us within the eligible 15-day period at:
kalamkanthafashion@gmail.com
+91 92390 81551
• Share your order number, reason for exchange, and photos of the item.
• Once approved, we will share return shipping instructions.
• Customers are responsible for return shipping charges unless the product is defective or incorrect.
• Exchange will be processed after the returned item passes quality inspection.

5. Damaged or Incorrect Items
• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos.
• We will arrange a replacement or refund at no additional cost.

6. Refunds – Online Payments (Prepaid Orders)
• Refunds will be processed to the original payment method (Credit Card / Debit Card / Net Banking / UPI / Wallets).
• Refund initiation: within 5–7 business days after product inspection.
• Bank processing time may take an additional 4–5 business days.
• Refunds will not be applicable if the returned item does not pass quality checks or the package is lost during self-shipping.

7. Refunds – Cash on Delivery (COD Orders)
• COD orders are not eligible for exchange.
• In case of a damaged, defective, or incorrect item on a COD order, refunds will be processed via bank transfer or store credit/e-voucher.
• Processing timeline: 7–8 business days after approval.
• Refunds cannot be processed to third-party accounts (name must match order details).
• Cash refunds are not available.
• Refunds will only be initiated after the returned product is received and approved.

8. Cancellation Policy
• Orders can be cancelled only before dispatch.
• Once the order is shipped, cancellation is not possible.

9. Contact Information
KalamKantha
P.O BOLPUR, 113/148/5, P.S BOLPUR, ROAD, BHUBANDANGA,
Birbhum, West Bengal – 731204, India
SANTINIKETAN
Phone: +91 92390 81551
Email: kalamkanthafashion@gmail.com

10. International Orders – Final Sale Policy

All orders shipped outside India are considered final sale. We do not accept returns, exchanges, or cancellations on international orders once the order has been confirmed and dispatched.

We take great care in packaging every handcrafted saree to ensure it reaches you in perfect condition. If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at workspace@kalamkantha.com with photographs, and we will do our best to assist you.

We encourage international customers to review product descriptions, dimensions, and care instructions carefully before placing an order. For any questions before purchasing, please reach out to us on WhatsApp — we're happy to show you the saree live on a video call before you buy.